Troubleshooting & FAQs
Get the most out of Memphis Property Hub with these solutions to common questions and ssues
⭐ Getting Started & Access
How do I request access to the Property Hub?
For step-by-instructions, visit Access & authentication.
Why is the Memphis Property Hub password protected?
The Memphis Property Hub is password-protected to reduce the risk of predatory investment activity that could exacerbate existing issues in distressed Memphis neighborhoods. Limiting access to the parcel-level data provided in the Memphis Property Hub helps shield the tool and Memphis neighborhoods from actors whose primary goal may be short-term financial gain, rather than long-term community revitalization.
Protecting this data also helps ensure that community advocates, local planners, and government officials can use the Memphis Property Hub to strategically target reinvestment efforts and community driven campaigns. To this aim, the Memphis Property Hub provides a tool for collaborative action, allowing responsible developers and decision-makers to focus on revitalizing neighborhoods rather than enabling further exploitation.
Why am I seeing a wrong email or password message when I try to login?
You must first request approval from the DMS team and then sign up. See Access & authentication for more information.
When you sign in, your email address / username for the Property Hub must be the same email you provided in the Access Request form.
If you're curious why the Memphis Property Hub is password-protected, visit Why is the Memphis Property Hub password protected?
Can I use MPH on my phone or tablet?
Yes, technically the Property Hub works on mobile devices.
However, for the best experience — especially when exploring the map, applying filters, or viewing detailed property data — we recommend using a tablet, laptop, or desktop. Larger screens make it much easier to navigate and interact with the site’s features.
Can I add or publish my own data in the Memphis Property Hub?
Hosting custom datasets is a premium service reserved for paid partners to ensure performance, security, and reliability.
How to enable custom data hosting:
Enter into a service contract with Innovate Memphis. To discuss your needs and pricing, contact Kira Morin at [email protected].
Contracted partners receive end‑to‑end support: data integration, validation, security reviews, and prioritized maintenance.
Note that not all requests may be feasible based on data quality or format, thematic fit, or team capacity. We are happy to meet for a free consultation before entering into any paid agreements.
📅 Data Updates & Availability
How do I know when the data was last updated?
There are two ways to check:
Visit the Sources & refresh schedule – Lists how often each dataset is generally updated.
Check any Property Profile – Click on the parcel. Below each section title is the exact last updated date for that particular dataset. Last updated is available for the following sections: Ownership, Taxation, Sales, Evictions, Occupancy, 311 Service Requests, and Permits.
Why doesn’t the data update more frequently than monthly?
Most of our data partners publish updates on a monthly schedule. A few sources, like evictions, property deeds, or 311 calls, may update more frequently.
If you have a use case that requires more frequent updates, let us know — we're always open to adjusting to better meet your needs.
Is historical or longitudinal data available in the Property Hub?
The Property Hub primarily displays the most current data available for each property. In some cases, it includes summary statistics over time or the most recent date of key events (like the latest recorded eviction).
If you're looking for data from previous years, we may be able to help! Please email [email protected] with a short description of your project or research needs. Depending on the details, the Data Midsouth team can likely prepare custom historical datasets on a contract basis.
🔍 Data Quality & Reporting Issues
Why is some data missing or labeled as “unknown” or "-" or "N/A"?
In most cases, this means:
There are no available records for that property or time period.
The data source may not include that specific detail for the location in question.
Why do some properties have an address number of 0?
This typically means:
The parcel is vacant land and doesn’t have a registered street address.
It’s a non-buildable shape resulting from parcel splitting or merging.
A structure was demolished, and the mailing address was removed from records.
Why can’t I find a property I know exists?
There may be inconsistencies in the official Assessor’s data.
Try alternate versions of the address (e.g., “BB King Blvd” vs. “3rd Street”).
Use fewer or broader search terms.
If you're still having trouble, feel free to reach out to [email protected]
I see a data error — how do I report it?
Please email any data issues to [email protected].
Include the address or parcel ID, a description of the issue, and a screenshot if possible.
📍 Technical Issues
The map won’t load — what should I do?
Refresh your browser
Try a different browser or device
If the issue continues, contact [email protected].
I’m experiencing slow performance or freezing — how can I fix it?
Try the following:
Check your internet connection
Close other tabs or programs to free up memory
Avoid screensharing if possible
Restart your browser or device
Try accessing the Hub on a different device
If problems persist, let us know at [email protected] so we can troubleshoot.
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